Frequently Asked Questions

Most frequent questions and answers

Once your order has been placed, we will process your details and place an order with our printing and framing manufacturers. As all orders are produced upon request, the typical wait time for an unframed print is five (5) working days plus delivery, and fifteen (15) working days plus delivery for a framed print, acrylic wall mount or acrylic block. If there are any unexpected delays, we will try to send you an e-mail to notify you.

We strive to ensure that the shipping charges calculated at the time of payment are accurate, however there may be situations where the calculation is incorrect and subject to slight variances. In the unlikely situation that shipping costs are higher than paid we will try our best to cover the difference, however in cases where there is a significant difference, we reserve the right to contact you and invoice the difference.

Prints are sent via Australia Post or courier and are insured and trackable once dispatched. Please ensure you provide the correct delivery address as goods which are returned to us as undeliverable will incur a re-dispatch fee. Freight charges paid for the original dispatch are non-refundable.

We cannot be held responsible for any damages, extended delivery time or loss to products sent via postal services. We will pursue the courier service and lodge a formal investigation if your package has not arrived within the online tracking time frame. We will ensure all avenues and effort is made to the best of our ability to find and deliver your products, however no refund or compensation will be made. It is our sole discretion whether to provide a replacement product.

You acknowledge and agree that we are not liable for any cost or expense that you incur as a result of postage or import taxes, if any.

SkyReefPhoto is using years of experience to create professional and stunning images. Digital development with latest software is used to enhance the final products. To achieve and hold a constant quality, SkyReefPhoto is using different “Styles”, which encompass colour grading, exposure compensation and much more. These Styles are comparable to – but much more advanced than – filters that can be found in most modern phone applications. Processing Retouched Premium Images furthermore involves minor removal of distractions (e.g. reflections, dust particles, etc.) to enhance the final product. The Client can only decide which Style version(s) of an image should be delivered, after being presented with watermarked examples. Under no circumstances will SkyReefPhoto perform advanced editing/retouching, such as individual removal of objects, persons, body markings, etc.  

We prefer a digital online delivery, since this is generally faster. We also offer a personal pick up option. In this case a USB drive can be purchased from SkyReefPhoto for additional AU$ 10. Due to security reasons, we unfortunately cannot accept any used USB flash-drives.

At this point we can unfortunately only offer digital photographs.

Please contact us in advance for any shootings on Magnetic Island to discuss the logistics.

Since Sky Reef Photo is based in Townsville, a surcharge for the ferry is required for any shootings on Magnetic Island. If pick up can be organised on Magnetic Island, transport with the SeaLink Ferry (Generally AU$ 33 return) can be used. Please visit SeaLink Ferry for current prices.

If no transport on Magnetic Island is available, we are required to use the Fantasea Barge for transport with our car. Please check the prices (Generally AU$ 202 return) on their website.

Please contact us in advance for any shootings on Magnetic Island to discuss the logistics.

Due to limited ferry transfer at night, a sleeping opportunity must be provided for the photographer for any wedding shootings on Magnetic Island. Only this guaranties that the photographer can keep the focus on you an not on the ferry schedule.

Since Sky Reef Photo is based in Townsville, a surcharge for the ferry is required for any shootings on Magnetic Island. If pick up can be organised on Magnetic Island, transport with the SeaLink Ferry (Generally AU$ 33 return) can be used. Please visit SeaLink Ferry for current prices.

If no transport on Magnetic Island is available, we are required to use the Fantasea Barge for transport with our car. Please check the prices (Generally AU$ 202 return) on their website.

All drone operations are performed in conjunction with the rules stipulated by the Civil Aviation Safety Authority, which are:

  • NO drone operation in prohibited or restricted areas, such as closer than 5.5 km from manned aerodromes. Restricted areas (Marked in RED) can be reviewed at Can I Fly There? Please note that this website only provides accurate results close to the placed pin, so when you are scrolling through the map, please make sure to replace the pin.
  • Drone operations are permitted within 5.5 km of non-controlled aerodromes (Marked in YELLOW at Can I Fly There?) only if manned aircraft are not operating to or from the aerodrome. Drone operations need to be aborted if manned aircraft is entering the area (Permitted with written approval).
  • NO drone operation over an area affecting public safety or where emergency operations are underway (Permitted with written approval).
  • NO drone operation higher than 120 metres above the takeoff location.
  • NO drone operation within 30 metres of persons.
  • NO drone operation directly above persons.
  • NO drone operation at night.
  • NO drone operation outside of visual line-of-sight.
  • NO drone operation when it is raining.
  • NO drone operation at wind speeds greater than 35 km/h.
  • NO drone operation in areas with large numbers of birds.
  • NO drone operation that may creates a hazard to persons, aircraft, animals or property.

Every location is different and SkyReefPhoto will evaluate the risks before any drone operation. We reserve the right to abort any drone operation before or after take off, if situations change and a safe operation in accordance with the previously stipulated rules is not possible anymore. The Client has no right to interfere or question this decision, because SkyReefPhot values the safety of our Clients and bystanders.

According to the Australian Civil Aviation Safety Authority, any drone operations in restricted airspace are prohibited. Prohibited and restricted areas can be reviewed at Can I Fly There? Please note that this website only provides accurate results close to the placed pin, so when you are scrolling through the map, please make sure to replace the pin.

  • RED indicates restricted airspace.
  • YELLOW indicates areas where drone operations are only permitted if no manned aircraft is in the area (Permitted with written approval).

At the moment, we are using two Olympus OM-D EM-1 cameras including a variety of premium and pro lenses.

For underwater photography we are using this camera in a Nauticam housing paired with two Sea&Sea YS-01 flashes.

The drone that is used for aerial images is a DJI Mavic Pro.

SkyReefPhoto is using years of experience to create professional and stunning images. Digital development with latest software is used to enhance the final products. To achieve and hold a constant quality, SkyReefPhoto is using different “Styles”, which encompass colour grading, exposure compensation and much more. These Styles are comparable to – but much more advanced than – filters that can be found in most modern phone applications. Processing Retouched Premium Images furthermore involves minor removal of distractions (e.g. reflections, dust particles, etc.) to enhance the final product. The Client can decide which Style version(s) of an image should be delivered, after being presented with watermarked examples. Under no circumstances will SkyReefPhoto perform advanced editing/retouching, such as individual removal of objects, persons, body markings, etc.  

SkyReefPhoto requires a non-refundable 20% booking retainer paid for any package to complete the booking. The final payment must be payed no later than two weeks prior to the booked shooting.

SkyReefPhoto owns and retains full Copyright of all taken footage, including images and videos. Permission is granted by the Client to use these media as we see fit for all Media, Marketing and Promotion. Including but not limited to Film, Television, Online and Print. No pictures of children will be used without written approval of the legal guardian. The Client has the right to inform SkyReefPhoto in writing if they do not wish to have their images used in any advertising or promoting.

All images are provided to the Client for private and personal use only. This means that you are free to print and copy your images. Images may be posted in social media (e.g. Facebook, Twitter, Instagram, etc.) when crediting SkyReefPhoto in form of SkyReefPhoto, www.skyreefphoto.com or @skyreefphoto.

You do not have the right to edit, change, add to, take from, alter or otherwise amend the images without the prior written consent of SkyReefPhoto except in the case of cropping an image. Any sale, commercial use or participation in contests is prohibited without written approval by SkyReefPhoto.

Providing images directly to others (e.g. vendors, artists, venue owners, stylists, contract photographers, employees, etc.) for any type of use (e.g. their social media account) or providing them to Magazines, Newspapers, Blogs, Websites, etc. is a copyright breach. You must refer outside parties back to us for written permission to use watermarked images. Penalties of up to AU$ 500 per image will be charged to you for this breach and up to AU$ 1,000 per image will also be incurred by the party using the images.

Media (i.e. images and videos) may not be downloaded, reproduced, copied or projected without written approval by SkyReefPhoto or purchased licence.

Unless otherwise stated, SkyReefPhoto owns the intellectual property rights for all media (e.g. images, videos, etc.) on SkyReefPhoto. All intellectual property rights are reserved and the use of any material for any purpose, without the prior permission of SkyReefPhoto is a breach of law and may result in legal action.

Without written permission by SkyReefPhoto or purchased licence you must not:

  • Republish material
  • Sell, rent or sub-license material
  • Print, reproduce, duplicate or copy material
  • Redistribute content

If you have more questions, please read our detailed Terms and Conditions, Privacy Policy or Contact Us.